Introduction:A video recently circulated online shows a maintenance worker at a Nayuki tea shop in Yinchuan, Ningxia, stepping directly on the ingredient preparation counter—where pearls, mochi, and other food items are stored—while repairing a television, raising public concerns about food hygiene. The brand stated it is verifying the situation and will punish those involved if the claims are true, while also strengthening future management protocols. This article takes you through the full story of the incident and common hygiene management practices in the industry.
A video taken at a Nayuki outlet in Yinchuan, Ningxia, has widely spread on social media platforms. In the footage, a male maintenance worker, tasked with fixing a malfunctioning television located high up, steps directly onto the ingredient preparation counter normally used to store pearls, mochi, and other food ingredients—without any protective covering on his shoes. This has sparked strong concern among netizens regarding the hygiene conditions of the outlet.
Many netizens expressed shock after seeing the video, arguing that even during business hours, appropriate protective measures—such as laying down cardboard or plastic sheeting—should have been taken to prevent dust, bacteria, or debris from the soles of shoes from contaminating ingredients that may be served directly to customers, thereby affecting food safety.
Netizen comments include: “As long as it happens during business hours, this is a serious food safety issue,” “Even technicians coming to fix an air conditioner at home would put something down, but this guy just stepped right on the food,” and “This is really inappropriate; at the very least, they should have worn shoe covers or covered it with a bag.” These reactions show consumers’ high expectations for hygiene in dining environments.
Regarding the incident, staff at the involved outlet confirmed to the media that the video content is accurate. They explained that the television had malfunctioned, prompting the store to urgently contact a repair technician. Due to time constraints and the on-duty employees’ lack of experience handling such situations, although the containers holding ingredients were covered, no additional protective measures were taken, leading to the situation shown in the video where the technician stepped directly onto the counter.
The staff member further clarified that when the technician stepped on the counter, the containers inside did not hold any ingredients. Moreover, after the repair was completed, all relevant lids and containers were thoroughly disinfected and cleaned. In response to concerns about potential contamination of ingredients, the employee stated: “If there had been anything [ingredients] underneath, we would have dealt with it—we would have discarded them.”
An official customer service representative from Nayuki also responded in an interview, noting that the brand has taken note of the public’s reports and is currently verifying the specifics with the involved outlet. If the claims are confirmed, penalties will be imposed on the outlet and the relevant maintenance personnel according to regulations. The representative added that if the technician in the video was assigned by the company, corrective actions and disciplinary measures will also be taken to ensure such incidents do not recur.
Additionally, the customer service representative mentioned that the brand will strengthen hygiene management requirements for maintenance personnel in the future, emphasizing, “Since he directly contacted the ingredient counter, we definitely hope the outlet ensures the worker undergoes a personal hygiene check beforehand to prevent unhygienic materials from falling onto the counter.” The representative also added that if the ingredient counter is indeed contaminated, the outlet must immediately discard any contaminated ingredients and thoroughly clean and disinfect the counter before preparing ingredients again.
The above content is compiled by CoffeeHunters, a coffee news website.
