Introduction:Recently, Luckin Coffee has sparked discussion due to high prices for in-store proxy orders and the requirement to provide a mobile phone number when logging into its mini-program. Consumers have found that having a staff member place an order on their behalf results in paying the full price, which can differ by several yuan compared to using coupons online. Additionally, the login process has been criticized for potentially collecting excessive personal information. This article delves into the reasons behind the price differences, details of the privacy policy, and offers practical advice to help readers avoid potential pitfalls and enjoy coffee more wisely.
Luckin Coffee has once again become a hot topic. Media tests revealed that some stores only offer QR code ordering, and if customers choose to have staff place the order for them, they must pay the full price. The difference can be as much as several yuan compared to the discounted price available online. For example, a newly launched "Huangshan Maofeng Latte" costs about 13.76 yuan with an online coupon, but a staff-placed order requires the full price of 19 yuan, a difference of up to 5 yuan.
Beyond pricing issues, consumers have also raised concerns about the login process of the Luckin mini-program. After scanning the code to enter the ordering interface, the system directly redirects to a login window, offering only two options: "Secure Login with Mobile Number" and "One-Tap Login," with no "Skip" function. This means users must provide their mobile number to proceed with placing an order. Further review of the "Luckin Coffee Privacy Policy" reveals that the platform may collect information such as internet browsing history and device application installation lists, raising concerns about excessive collection of personal data.
Regarding the price difference for in-store proxy orders, Luckin customer service explained that due to the complex calculation method of discounts within the system, each account enjoys different benefits, and the system automatically matches the most favorable settlement method. Therefore, when customers choose to have staff place the order, online discounts cannot be applied, resulting in the need to pay the full price. The customer service also added that although stores in principle accept cash payments, the staff must place the order via the official app or mini-program on behalf of the customer, who then transfers payment via WeChat or Alipay, which still presents practical inconveniences.
Notably, as early as two years ago, netizens reported similar situations on social platforms. At that time, Luckin’s solution was to have staff use their personal phones to assist elderly or less tech-savvy customers with placing orders. To this day, this “informal” alternative is still in use. Although some consumers feel this approach is not standardized, it remains a viable option under immediate needs.
Regarding privacy concerns, some netizens pointed out that in the current era of big data, many apps and mini-programs generally require access to mobile phone numbers and other permissions to provide full functionality, and Luckin is not the only case. However, before authorizing login, consumers should still pay attention to the relevant privacy terms to understand the scope of data the platform may collect, in order to protect their personal information security.
Overall, when ordering in-store at Luckin, customers should be prepared to forgo online discounts and be mindful of the necessity of providing personal information during the login process. If you wish to enjoy more discounts, it is recommended to claim online coupons in advance and place orders yourself via the official app or mini-program. This not only allows you to benefit from better prices but also avoids the inconvenience and price differences associated with proxy ordering.
The above content is compiled by CoffeeHunters, a coffee news website.
