Introduction:In Manner’s recent Chinese New Year-themed buy-one-get-one promotion, vintage-style mugs and a Wedgwood collaboration ceramic cup have successively been reported to have quality control issues. Many consumers have complained that the stylish-looking mugs developed handle fractures after less than a month of use, even causing cuts; the collaborative ceramic cups also exhibit flaws such as incomplete gold trim and surface scratches. This article details the common problems with these two promotional items and offers usage tips to help readers avoid potential risks.
Late last month, Manner Coffee launched a Chinese New Year-themed promotional campaign, in which a vintage-designed mug attracted many customers due to its minimalist look. However, recently numerous users on social media have reported that the mug’s handle broke within just under a month of use, with some even cutting their fingers while washing it when the handle suddenly shattered.
One netizen shared their experience, noting that they suddenly felt an unusual grip sensation while washing the mug and later discovered that the handle had quietly broken. The user mentioned that they had expected this aesthetically pleasing mug to be durable, but were surprised by the structural issue appearing so soon, advising others to pay special attention to the handle's sturdiness to avoid accidents when holding hot beverages.
Similar cases continue to emerge. Another consumer mentioned that while drinking coffee normally, the mug’s handle suddenly detached, spilling hot coffee and causing a cut from the sharp edge at the break. These real-life incidents have left many who once favored the mug disappointed, and they’ve begun to question its craftsmanship and material choices.
In fact, since its launch, this vintage mug bearing the Manner logo has repeatedly received feedback from consumers about various quality issues, including noticeable color discrepancies compared to promotional images, tiny chips on the rim, leakage from the base upon first use, skewed handle angles, and uneven glaze application inside the cup. Many online users speculate whether this batch of mugs came from leftover defective inventory from suppliers.
Faced with the handle breakage incidents, many buyers have expressed concerns about safety during use. One commenter wrote: “I noticed cracks after just four days of use,” “What if the cup breaks while I’m holding hot coffee?” “I can see fine lines inside my cup too,” “I’m genuinely afraid the handle might break one day,” “Even using this cup for tea makes me nervous.” These responses highlight consumers’ doubts about Manner’s quality control.
Industry insiders point out that if consumers experience handle breakage—and even cuts—within a short period after receiving the mug (usually less than a month), it’s hard to rule out the possibility of inherent structural defects in the product. Users are advised to avoid applying excessive force or exposing the mug to extreme temperature differences during daily use, and to regularly check the integrity of the connection between the handle and the cup body.
In addition to the vintage mug, Manner’s recently launched collaboration ceramic cup with the renowned British pottery brand Wedgwood has also been criticized by consumers for various flaws. Wedgwood has long been regarded as the “Hermès” of tableware, and this collaboration was initially attractive to fans due to the brand’s prestige and premium design, but the actual products received have left many deeply disappointed.
According to multiple user reports, common issues with this collaborative ceramic cup include incomplete gold trim patterns, unexplained scratches on the cup surface, and cracks at the junction between the handle and the cup body. Some consumers said they purchased it specifically because of Wedgwood’s reputation, but were let down by the gap between expectations and actual quality, significantly reducing their trust in the brand collaboration.
Many netizens believe that if Manner wants to attract customers and boost sales through marketing tactics like giving away cups with coffee purchases, it should ensure the promotional items meet basic quality standards, rather than leaving consumers afraid to use them due to safety concerns. Some even worry that repeated quality control issues could not only harm Manner’s own brand image but also negatively impact the reputation of the collaborating brand.
In summary, when participating in similar promotional campaigns, consumers should pay attention not only to the product’s appearance and brand appeal but also to the actual quality upon receipt. For those who have already purchased the aforementioned mugs, it is recommended to carefully inspect the handle structure and overall cup integrity to avoid minor oversights leading to bigger issues and to ensure safety during use.
The above content is compiled by CoffeeHunters, a coffee news website.
